Little Umbrella After-Sales Policy

At Little Umbrella, we are committed to ensuring your satisfaction with every purchase. Please review our after-sales policy below:

Free Returns and Exchanges
If you are not fully satisfied with your order, you may request a return or exchange within 30 days of receiving your purchase. We accept returns of unopened and unused products in their original packaging. To initiate the process, please contact our customer service team at info@littleumbrella.co.nz. Our team will provide return or exchange labels and guide you through the process. Please note that some items may not be eligible for return or exchange, and such cases will be handled individually.

Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us within 30 days of your purchase date. We will arrange a replacement or refund at no additional cost to you.

Incorrectly Shipped Items
In the event you receive the wrong product, please reach out to us at info@littleumbrella.co.nzfor assistance and we will promptly resolve the issue.

Order Cancellations
You may cancel your order within 12 hours of placing it by contacting us at info@littleumbrella.co.nz Orders cannot be canceled after 12 hours, as they may already be in processing or shipping.

Refund Processing
Refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider, and we are unable to control the exact timeframe for funds to appear in your account.

At Little Umbrella, we truly value your trust in us and are dedicated to providing a smooth and supportive after-sales experience. If you have any questions or need help, please don’t hesitate to reach out to us at info@littleumbrella.co.nz.